Cancellation & Refund Policy

Last updated: September 24, 2026

Travel services often involve third-party reservations, limited-capacity tickets, permits, accommodation and transportation.

For that reason, cancellation and refund conditions may vary according to the services included in each confirmed booking.

This policy describes KOA Expeditions' general approach.

1. TRIP-SPECIFIC CONDITIONS

The cancellation conditions stated in a confirmed quotation, proposal or booking confirmation form part of that booking.

Where a confirmed trip contains service-specific cancellation conditions, those conditions apply to the relevant service.

2. CANCELLATION BY THE TRAVELER

A traveler who wishes to cancel should notify KOA Expeditions in writing as soon as possible.

Cancellation is considered received when KOA Expeditions receives the written request through the applicable contact channel.

Contact: koaexpeditions@gmail.com

3. NON-REFUNDABLE THIRD-PARTY SERVICES

Some confirmed services may become partially or fully non-refundable after reservation.

Examples may include:

• entrance tickets
• permits
• train tickets
• flights
• certain accommodation rates
• supplier deposits
• other limited or prepaid services

KOA Expeditions will not describe a third-party amount as refundable when the supplier does not return that amount.

4. REFUND CALCULATION

Where a refund is applicable, the refundable amount will be determined after considering:

• amounts actually recoverable from suppliers
• services already provided
• confirmed non-refundable services
• applicable booking-specific conditions
• other costs directly committed for the confirmed trip

KOA Expeditions will communicate the resulting amount to the traveler.

5. REFUND PROCESSING

Where a refund is approved, KOA Expeditions will communicate the applicable amount and expected processing method.

Actual receipt time may depend on financial institutions, card processors, payment providers or third-party suppliers involved in the transaction.

No fixed refund period should be assumed unless it has been expressly confirmed for the relevant booking.

6. CHANGES INSTEAD OF CANCELLATION

Where possible, KOA Expeditions may offer alternatives such as:

• new travel dates
• revised itinerary
• replacement service
• credit or rescheduling arrangement where supported by the relevant suppliers

Availability and any price difference or supplier charge will be communicated before the alternative is confirmed.

7. CANCELLATION OR MATERIAL CHANGE BY KOA EXPEDITIONS

If KOA Expeditions cannot provide a material confirmed service, we will communicate the available alternatives and any applicable refund or replacement options based on the affected service and amounts recoverable from suppliers.

8. FORCE MAJEURE AND EVENTS OUTSIDE REASONABLE CONTROL

Travel may be affected by circumstances outside reasonable control, including natural events, severe weather, strikes, government restrictions, civil disturbance, public-health measures, transport disruption, closures or similar events.

In such cases, available solutions depend on the circumstances and on the conditions imposed by the affected suppliers.

KOA Expeditions will make reasonable efforts to assist travelers and obtain the best available alternative or recovery.

9. NO AUTOMATIC ASSUMPTION OF REFUND

Submission of a cancellation request does not by itself establish a particular refund amount.

The applicable amount must be determined from the confirmed booking and the services involved.

10. CONTACT

KOA Expeditions Cusco, Peru koaexpeditions@gmail.com